About Art Q:Will I see a sample of my custom design before I receive it? A:Yes. You will receive a mini-marker, which is your approved proof transferred onto the fabric types that the production items will be made out of. This will be sent to you shortly after the order is finalized. This procedure is the final approval step for color correctness. This is not a finalized sewn garment.
Q:What format do I need to submit my artwork? A:Vector graphics in .EPS or .AI format are preferred. If you are using an image such as a PNG or TIFF it must be high resolution (300+ dpi). JPEG graphics have a loss of quality and as such often print very poorly and are not recommended. If graphics cannot be obtained inquire about utilizing our design team to create unique art for your needs.
Q:I have graphic art skills; do you provide templates for me to do the designing? A:Yes. You can download our templates HERE. Keep in mind, no matter how perfectly your art is submitted we still have to pass it through our design department to QC elements that are internal to our system.
Q:Do you charge for designing artwork? A:No, design is free. But Logo generation will also be subject to fees if above and beyond in their creation time.
Q:Do I must put MYSENLAN Logo on my customized garments ? A:Some companies require his logo (mandatory) on your garments. Mysenlan Sport Wear offer it as an option. If you decide to place our logo in your garments we will give you discount 15% .For jerseys logo must appear on the upper chest area (left or right) and on the center rear pocket, for shorts, logo will place in one legside.
About Order Q:What is the minimum order quantity needed to place an order? A:For A&B level , the minimum order is only 1 PC . For C&D level ,10 identical pieces is the minimum to place a custom order. You may, however, order a mix of sizes. Orders that do not reach a 6-piece minimum are subject to an upcharge, please Contact a customer service rep for more details.
Q:Am I able to order both men's and women's sizing to reach the minimum? A:Yes, you can mix men’ s ,women’s and kid’s sizing. In order to reach the minimum order the items must be the same style, pattern and level.
Q:Can items be combined to meet the minimums? A:No. Minimums are based on a single style in a given category. We do, however, combine LIKE items to reach discount levels. The pricelist describes the unique rules applied to each category.
Q:What is the deposit fee to get the order started once I have my art and order finished? A:A 50% deposit is required to begin order production. The balance of the order is due when your order is complete and ready to ship. The balance must be paid before your order can ship. No exceptions!
Q:What if I need to add items to my order that has already been placed? A:Please let your salesperson know as soon as you can, as this is sometimes possible. They can add the items in if the order has not yet been processed or place an add-on order for the extra items.
Q:When does the 3-week timeline start with my custom order? A:The 3-week turnaround time will start once we have approved artwork, a completed order form and a paid deposit of 50%.